Billing & Subscription Help
Your HEVEA Genius membership is designed to be transparent, predictable, and entirely in your control. Here is everything you need to know.
Your Subscription Journey
From the moment you sign up to ongoing renewal — here is exactly what to expect at every stage.
1
Your free trial begins. No charge. Full access to your plan's intelligence suite from the first minute.
30
Trial ending reminder. You'll receive an email with a gentle reminder — giving you time to decide before billing starts.
31
If you choose to continue, billing begins automatically. You can cancel any time before this date and will never be charged.
Your subscription renews on the same date each month or year, depending on your plan. You're always notified in advance.
Understanding Your Plan
Every HEVEA Genius plan includes a 30-day free trial, giving you complete access to evaluate the platform before committing.
Day 1–30. Full plan access. Zero charge.
Billing has begun. Full access continues seamlessly.
Future billing stopped. Access remains until period end.
Successfully renewed. Your access extends for another cycle.
Core Bitcoin signals and market intelligence — the essential layer for every serious holder.
Advanced intelligence with deeper context, macro alerts, and on-chain analytics.
The full HEVEA Genius suite — every signal, every layer, every insight on the platform.
INSTITUTIONAL plan ($99/mo or $950/yr) is available for professional-grade access and team environments.
Compare all plans in detail →How Billing Works
Everything about charges, cycles, and security — transparent by design.
Your subscription renews automatically at the end of each billing period. You'll always receive advance notice before renewal so you have time to act if needed.
Monthly plans renew every 30 days from your start date. Annual plans renew once per year. Annual members automatically save 20% compared to the monthly rate.
All payments are processed securely through Stripe — PCI DSS Level 1 compliant. Your card details are never stored on our servers.
Invoices are automatically generated for every payment and available in your account dashboard. Download them anytime for your records.
Your 30-Day Free Trial
No credit card risk. No partial days. No surprises.
- Complete access to every feature in your plan during the trial
- No partial charges — the trial is always the full 30 days, regardless of when you signed up
- Cancel before day 31 and you will never be charged — not even a cent
Cancellation
You can cancel at any time, in under a minute, with no friction and no penalty.
Log in to your dashboard, navigate to the Subscription tab, and select Cancel Subscription. The process takes under 60 seconds and takes effect immediately.
Go to your dashboard- Future billing stops immediately
- Access continues until the end of your current paid period
- No partial refunds for unused time within a paid period
- You may re-subscribe at any time — your account is not deleted
Refund Policy
We believe in giving you every opportunity to make the right decision — before any charge is made.
We believe this is fair — the trial gives you a full month to experience everything the platform has to offer. If you have questions or exceptional circumstances, please contact us. We are always willing to listen.
Contact our teamSubscription Management
Everything you need to manage your membership is in your dashboard — one central place, no friction.
Frequently Asked Questions
Clear answers to the questions members ask most often.
Need More Help?
If something isn't clear, or you're facing a situation not covered here, our team is available and genuinely happy to help.
Manage your membership with full confidence.
Every tool you need is in your dashboard. Transparent, instant, always yours.