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The HEVEA Genius team is here. Whatever you need — account, billing, technical, or research — we respond within hours, not days.

Average response time: under 4 hours  ·  Available Monday–Saturday
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Common Questions

Most Frequently Asked

Each signal includes: the asset (BTC or Gold), direction (LONG/SHORT/HOLD), entry zone, target range, stop-loss level, conviction score (1–10), and the full thesis explaining the reasoning. The conviction score reflects the number of confirming factors — a score of 8+ indicates very high confidence.
New signals are published as conditions warrant — typically 2–5 signals per week. You'll receive an email and in-platform notification the moment a new signal is published. Signal frequency increases during high-conviction periods.
The Regime Indicator reflects current macro conditions as they affect Bitcoin and gold. RISK-ON means conditions favor long exposure. RISK-OFF means conditions favor defensive positioning or cash. TRANSITION means the regime is shifting and elevated caution is warranted.
Log in to your account, go to the Subscription tab, and select "Upgrade Plan". Your new plan takes effect immediately, and the cost is prorated from your current billing cycle.
Yes. Cancel from your account dashboard at any time. If you cancel within 30 days of your first payment, you receive a full refund — no questions asked. After 30 days, cancellations take effect at the end of the current billing period.
All payments are processed through Stripe, which is PCI DSS Level 1 compliant — the highest level of payment security. HEVEA Genius never stores your payment card details.
If you're not satisfied within the first 30 days for any reason, email us at support@heveagenius.io and we'll refund 100% of your payment — no questions, no process, no waiting.
After logging in, go to your Account Settings and select Notifications. You can enable email alerts, browser push notifications (if supported by your device), and set alert preferences per signal type.
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Not satisfied within your first 30 days? Email us and receive a full refund — no process, no waiting, no questions.

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HODL $9.90  ·  PULSE $29.90  ·  NEXUS $49.90  ·  INSTITUTIONAL $99  ·  All per month